Frequently Asked Questions (FAQs) – HERMAIIN
1. How can I place an order?
Simply browse our products, select the items you want, add them to your cart, and proceed to checkout. Follow the instructions to complete your payment securely.
2. What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal for your convenience and security.
3. How long does shipping take?
We usually process orders within 1-2 business days. Shipping takes between 4-7 business days within the UK.
4. Can I track my order?
Yes! Once your order is shipped, we will send you a tracking number via email so you can follow your package.
5. What is your return policy?
You can return products within 30 days of delivery if you’re not satisfied. Items must be unused and in original condition. Refunds are processed within 5 business days after we receive your return.
6. How do I start a return?
Contact us at support@HERMAIIN.shop with your order details and reason for return. We’ll guide you through the process.
7. Do you ship internationally?
Currently, we only ship within the United Kingdom.
8. What if my item arrives damaged or defective?
Please contact us immediately with photos of the damaged product at support@HERMAIIN.shop. We will arrange a replacement or refund as quickly as possible.
9. Can I change or cancel my order after placing it?
Please contact us as soon as possible. If the order has not yet been processed or shipped, we may be able to modify or cancel it.
10. How do I contact customer service?
Email us at support@HERMAIIN.shop or call +44 7431717712. We’re here to help Monday to Friday during business hours.
