At HERMAIIN, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help with a straightforward refund process.
When Can I Get a Refund?
You are eligible for a refund if:
- You return the item within 30 days of receiving it.
- The product is in its original condition, unused, unworn, and with all tags and packaging intact.
- You provide proof of purchase such as your order confirmation or receipt.
How to Request a Refund
To start a refund request, please contact our customer support team at support@HERMAIIN.shop with:
- Your full name
- Order number
- Reason for the refund request
- Photos of the item if it is damaged or defective
We will review your request and guide you on how to return the item.
Refund Processing Time
Once we receive your returned item and inspect it, we will notify you about the status of your refund.
- If approved, your refund will be processed within 5 business days.
- The refund will be credited back to your original payment method or bank account.
- Please note that it may take additional time for your bank or payment provider to process and post the refund.
Non-Refundable Items
Certain products cannot be refunded for hygiene or safety reasons, including but not limited to:
- Personal care products
- Gift cards
- Items marked as final sale
Shipping Costs and Refunds
- Shipping fees are non-refundable.
- If the return is due to our error (wrong item, defective product), we will cover the return shipping costs.
- For other returns, you may be responsible for return shipping charges.
Questions?
If you have any questions or concerns about your refund, please contact us at:
📧 support@HERMAIIN.shop
📞 +44 7431717712
We are committed to making your shopping experience positive and hassle-free.
